Shipping & Returns

Last Updated: June 2023

Thank you for choosing Unique Dog Beds. This Shipping & Returns Policy outlines the terms and conditions regarding shipping, delivery, and returns of products purchased from Unique Dog Beds. Please read this policy carefully before making a purchase. If you have any questions or concerns, please contact us at 07720865980 or email us at

1. Shipping Information:

1.1 Shipping Locations:
We currently offer shipping within the United Kingdom only. We do not offer international shipping at this time.

1.2 Processing Time:
Upon receiving your order, we will process and dispatch it within 1-2 weeks. Our business days are Monday to Friday, excluding public holidays.

1.3 Shipping Methods:
We utilise trusted shipping carriers to deliver your orders, including Royal Mail, DPD, and Hermes. The shipping method will depend on the size, weight, and delivery address of your order.

1.4 Shipping Costs:
The cost of Shipping to UK Mainland is free. The cost of shipping to Ireland is £20.00 and the cost of shipping to the Highlands is £15.00. The shipping fee will be displayed during the checkout process. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

1.5 Order Tracking:
For updates on orders, please email us at

1.6 Delivery Time:
Delivery times may vary depending on the shipping method and the destination address. Generally, you can expect your order to be delivered within 1-2 weeks. However, please note that unforeseen circumstances, such as weather conditions or carrier delays, may cause slight delays in delivery.

2. Returns and Exchanges:

This Refunds Policy governs the terms and conditions regarding refunds for purchases made from Unique Dog Beds (“Company,” “we,” “us,” or “our”). We are committed to ensuring customer satisfaction and providing a fair and transparent refund process. Please read this policy carefully to understand how we handle refunds for our products.

1. Refunds for Non-Personalized/Standard Items

1.1 If you are not completely satisfied with your purchase of a non-personalized/standard dog bed from Unique Dog Beds, you may be eligible for a refund. To qualify for a refund, please adhere to the following conditions:
– The item must be returned in its original condition, unused, and undamaged.
– The return request must be initiated within [X] days from the date of delivery.
– You must provide proof of purchase, such as an order confirmation or receipt.

1.2 Once we receive the returned item and verify its condition, we will process the refund using the original payment method. Please note that any shipping or handling charges incurred during the initial purchase will not be refunded.

2. Custom Made/Personalized Items

2.1 Please be aware that we do not offer refunds or returns on custom made or personalized dog beds, as these items are specially crafted to your specific requirements and cannot be resold.

3. Damaged Items

3.1 In the event that a personalized/custom made item arrives damaged, we will gladly provide a refund. Please follow these steps to initiate the refund process:
– Contact us within [X] days of receiving the damaged item, providing clear details and photographic evidence of the damage.
– We will review the information and, if approved, issue a refund for the damaged item.

3.2 The refund will be processed using the original payment method. We may request that the damaged item be returned to us at our expense for further inspection.

4. Contacting us

4.1 If you have any questions, concerns, or inquiries regarding our Refunds Policy or any other aspect of our services, please contact us at:

Unique Dog Beds
Phone: 07720865980

This document was last updated on June 2023